Responsible Gaming

Funplay Casino is committed to promoting a safe, balanced and informed approach to gambling. Gambling should be a form of entertainment, not a way to make money, solve financial problems or escape personal difficulties. This page provides practical information to help you make informed choices, stay in control and recognise when additional support may be useful.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, and outcomes are determined by chance or by the rules of the particular game. Previous results do not predict future results. A win does not make another win more likely, and a loss does not mean that a win is due. Avoid strategies or claims that suggest losses can be recovered through continued play.

Page contents

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on other leisure activities. Only gamble with money that you can afford to lose after essential costs have been paid. Never use money set aside for rent, bills, food, education, loan repayments or other important commitments.

Set a budget before you start and avoid changing it while playing.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from everyday financial responsibilities.
Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money, use credit or sell possessions to fund gambling.
Do not chase losses by increasing stakes or playing for longer.
Remember that taking a break or choosing not to play is always an option.

A responsible approach also includes understanding the features of the games you choose. Check the relevant game information before playing, including the rules, available stakes and any applicable conditions. If you are unsure about how a game works, do not play until you have obtained enough information to make a comfortable and informed decision.

Tools to help you stay in control

Personal limits can make it easier to keep gambling within the boundaries you have chosen. Depending on the features available through your account, you may be able to use tools such as deposit limits, spending limits, loss limits, session reminders, reality checks, time limits or temporary breaks. These tools are intended to support your decisions and should be set before gambling whenever possible.

Plan your limits

Consider setting limits for the amount you deposit, the amount you spend and the time you spend gambling. Choose limits that fit your personal budget rather than the maximum amount available. Review your limits from time to time, particularly if your financial circumstances, work situation or personal responsibilities change. A limit should not be treated as a target to reach.

Take a break when needed

If gambling stops feeling enjoyable, consider using a temporary account break or another available restriction. A break can provide time to reflect without the immediate opportunity to play. If you feel that a temporary break is not enough, you may wish to ask about longer-term account restrictions or self-exclusion options that may be available under the applicable rules.

Keep your account personal

Your account should be used only by you. Do not share account access, payment methods or login details with another person. Keeping your account secure helps you monitor your activity and supports responsible use. If someone else is using your account or you are concerned about access, stop gambling and contact the available support channel through the website.

Account and game features may vary. Information about available controls can be found in your account area, the relevant help pages or the applicable terms. If a feature is not clear, seek assistance before continuing to play.

Recognising signs of gambling harm

Gambling can become harmful when it affects your finances, relationships, health, work, study or ability to manage everyday responsibilities. Harm may develop gradually, and you do not need to wait for a crisis before asking for help. An honest review of your gambling can help identify concerns early.

Spending more time or money gambling than you intended.
Trying to win back money that has been lost.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding or minimising gambling activity from family, friends or other people.
Borrowing money, missing payments or using essential funds to gamble.
Losing interest in work, study, hobbies or relationships.
Gambling to cope with stress, loneliness, sadness or other difficult feelings.
Making repeated promises to stop or cut back but finding it difficult to do so.
Feeling guilty, ashamed or distressed about gambling.
Returning to gambling after deciding to take a break.

If any of these signs feel familiar, stop and consider taking a break. Speak openly with someone you trust and seek confidential support from an appropriate gambling help service in Australia. Support is available for people who gamble and for family members, friends and others affected by gambling. Professional assistance can help you understand your options without judgement.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and contact an appropriate emergency or crisis service. If you are in immediate danger, contact emergency services in Australia. Funplay Casino cannot provide medical, financial or crisis counselling, so specialist support should be sought where it is needed.

Our approach to safer gambling

Funplay Casino supports informed choice, account control and early action when gambling may be becoming difficult to manage. We may provide information about responsible gambling, account activity and available controls. We may also take steps in accordance with applicable requirements and our terms when activity raises concerns or when account restrictions are requested.

Responsible gambling is a shared responsibility. Our tools and information can support safer decisions, but they cannot remove the risk associated with gambling or guarantee that a person will stay within a chosen budget. The most effective starting point is to decide your boundaries before playing and act promptly if those boundaries are not being followed.

If you are concerned

You can stop gambling, review your account activity and use any available limits or break features. Consider telling a trusted person what is happening so that you have practical and emotional support. You can also seek confidential advice from a recognised gambling support organisation operating in Australia. These services can discuss self-exclusion, financial planning, counselling and other options that may suit your circumstances.

For questions about account controls or responsible gambling features, use the support options provided on the Funplay Casino website. Do not provide sensitive information to anyone who contacts you unexpectedly. Always check that you are using the official website before signing in or requesting account assistance.

Decide whether gambling fits your budget and current circumstances.
Set a spending and time boundary before playing.
Use available account controls and take breaks regularly.
Stop if gambling is no longer enjoyable or begins affecting everyday life.
Talk to someone you trust and seek specialist support early.
Review the applicable terms and available responsible gambling information before continuing.

This information is general and is not financial, legal, medical or psychological advice. Gambling laws, support options and account features may change. Players in Australia should consider the requirements that apply in their location and obtain independent advice where appropriate. Please gamble responsibly and only when you are legally permitted to do so.