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Privacy Policy
This Privacy Policy explains how Funplay Casino collects, uses, stores and protects personal information when you visit the website, create an account, use our services or contact support. We aim to handle information fairly, transparently and securely. By using the website, you acknowledge that your information may be handled as described below. This policy should be read together with the applicable website terms and any other notices provided during your use of the service.
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Information we collect
To provide an online casino service, Funplay Casino may collect information that identifies you, relates to your account or is connected with activity on the website. The information collected depends on how you use the service, the features you access and the information needed to meet security, verification and legal requirements.
Page contents
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, email address and other contact details. We may also record your preferences, account settings, responsible gambling choices and communications with our support team. Please provide accurate information and keep your account details up to date.
Identity and verification information
We may request documents or other information to confirm your identity, age, location or eligibility to use the service. This can include identification documents, proof of address, photographs or information obtained through verification checks. Verification information is used to help protect accounts, prevent impersonation and support anti-fraud and safer gambling processes.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction history and related communications. Payment providers may process payment information under their own privacy policies. We do not ask you to send full payment card details through ordinary support messages. Use the payment features provided on the website and follow any security instructions shown there.
Technical, device and usage data
When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring website, pages viewed, dates and times of access, clicks and other usage information. We may also receive information from cookies and similar technologies. This data helps us maintain website functionality, understand general usage and identify unusual or potentially harmful activity.
Information from other sources
Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention services, technology providers or other parties involved in operating the website. We may combine this information with details you provide directly, subject to applicable requirements.
How we use information
Funplay Casino uses personal information for purposes connected with providing, securing and improving the service. We seek to collect and use information only where there is a reasonable business, contractual, security or legal purpose for doing so.
- To create, operate and maintain your account and provide access to available website features.
- To process deposits, withdrawals, wagers and other account transactions.
- To verify your identity, age and account information, and to carry out customer due diligence and anti-fraud checks.
- To detect, investigate and prevent fraud, money laundering, account misuse, collusion, security incidents and other prohibited or unlawful activity.
- To provide customer support, respond to questions, resolve complaints and communicate about your account or service activity.
- To meet applicable legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations.
- To monitor, test, maintain and improve website performance, security, usability and reliability.
- To personalise selected aspects of the service and understand general trends through aggregated or analytical information.
- To send service messages, including security notices, verification requests, transaction updates and important changes to the website or terms.
- To send marketing communications where permitted and where you have provided consent or another valid permission. You can withdraw consent to marketing at any time.
We may use automated tools to help identify unusual behaviour, security risks, suspected fraud or activity that may breach the applicable terms. These tools support our review processes and may result in requests for further information, temporary restrictions or other action where necessary to protect the service and its users.
Sharing information
Personal information may be shared with carefully selected service providers that help us operate the website. These may include hosting and technology providers, payment and transaction providers, identity and verification services, fraud prevention services, customer support tools, analytics providers and professional advisers. Providers should use information only for authorised purposes and in accordance with applicable requirements.
Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect the rights and safety of users or the website, investigate suspected misconduct, or support a business transfer or reorganisation. We do not sell personal information as a general practice. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate handling and security.
Cookies, security and retention
Cookies and similar technologies
Cookies are small text files or similar technologies stored on your device when you visit a website. Funplay Casino may use necessary cookies to support login, security, session management and core website functions. Other cookies or similar technologies may help us remember preferences, understand how the website is used, measure performance or support relevant communications.
You can manage, restrict or delete cookies through your browser settings. If you block necessary cookies, some account or website features may not work correctly. Browser settings vary, so refer to the help information for your chosen browser to understand the available controls. Cookie choices may need to be repeated if you use a different browser or device.
Security
We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and security procedures for staff and service providers.
No online service can guarantee complete security. You are responsible for keeping your password and devices secure, using a unique password, signing out when appropriate and notifying support if you suspect unauthorised access or unusual account activity. We will never ask you to disclose your password through an unsolicited message.
How long information is kept
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we take reasonable steps to delete it, anonymise it or securely dispose of it, subject to technical, legal and operational requirements.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions and other reasonable conditions. We may need additional information to confirm that a request relates to the correct account and to protect your information from unauthorised disclosure.
How to exercise your rights
To make a privacy or data request, contact support@funplaycasino.wtf. In your request, explain what you are asking for and provide enough information for us to identify your account. You can use this contact address to request:
- Access to personal information we hold about you, together with relevant information about how it is used or shared.
- Correction of inaccurate, incomplete or out-of-date account information.
- Deletion of your personal information where it is no longer needed or where deletion is otherwise available under applicable requirements.
- Withdrawal of consent to marketing communications. You can also use an unsubscribe option included in a marketing message where one is provided.
Withdrawing marketing consent will not necessarily stop essential service communications. We may still contact you about account security, verification, transactions, responsible gambling matters, changes to the service or other information needed to administer your account. A request to delete information may also be limited where records must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes.
Complaints and policy updates
If you believe your privacy has not been handled appropriately, please contact support@funplaycasino.wtf so the matter can be reviewed. We may ask for details about your concern and the outcome you seek. We will consider privacy requests and complaints in a reasonable manner and provide a response where appropriate.
This Privacy Policy may be updated from time to time to reflect changes to the website, our practices, technology or applicable requirements. The latest version will be made available on this page. If a change is significant, we may provide additional notice through the website or by another suitable method. You should review this page periodically to remain informed about how your information is handled.
